Basics
What this is and where to start
What the category means for a restaurant operator, the three maintenance strategies, the asset register that everything else depends on, and what a failure actually costs once product and lost trade are counted.
What Field Service Management Means
Explainer
The software category was built for utilities. Restaurants have different assets, different urgency and a partial fit.
Reactive, Preventive and Predictive
Analysis
Three approaches with different costs. Most restaurants run entirely reactive and assume that is normal, which is where the money goes.
Procedure
Most operators cannot say what equipment they own. Building the list takes a day per site and unlocks every other decision.
Reference
Most repeat visits are caused by the first report rather than by the technician. What a work order must contain before dispatch.
In-House, Contracted or Franchised
Analysis
Almost every restaurant group contracts maintenance, which makes vendor management the actual job. Where a technician starts to pay.
What Equipment Downtime Actually Costs
Analysis
The repair invoice is the smallest component. Calculating the rest is what makes the case for preventive spending, and almost nobody does it.
FSM, CMMS and Facilities Management
Reference
Three software categories that overlap heavily and are sold as alternatives. What each was built for, and which one a restaurant group actually needs.