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Pampas ServiceFSM

Measurement

Knowing whether it works

The small set of measures that show whether the programme works, the ones that mislead, and how to report to people who control the budget.

Measurement

05 documents

  • The Measures Worth Tracking

    Reference

    A small set that shows whether the programme works, and the larger set that looks impressive on a dashboard and drives the wrong behaviour.

  • Response, Resolution and Repair Time

    Analysis

    Three clocks that vendors conflate. Which to measure, and how a definition lets a three-day outage report as a four-hour response.

  • Cost Per Asset and Cost Per Site

    Procedure

    The two views that turn a pile of invoices into decisions: which equipment to replace, and which sites and vendors need attention.

  • Spotting a Failing Asset Before It Fails

    Procedure

    Equipment gives warning. The signals sit in temperature logs, energy bills and work order history, and none of them needs sensors.

  • Reporting to Owners, Boards and Franchisors

    Procedure

    Maintenance reporting fails by being either an activity log nobody reads or a single alarming number. What to put in front of people who control the budget.